Duck Software FAQ page

Frequently Asked Questions

How do I back up my data?

****** Please Note: We make no guarantees. You are responsible for backing up your data and making sure that you know where your back up is and how to retrieve it. This is just a recommendation on how you might do this.

· Have the data file you want to back up open

· use the ‘File’ menu and select Save … Tracker File As

· A pop-up window will appear with the new file name *.bkt (for Book Tracker). The file extension is different for each title: .alb, .flm, .hdw

· Replace the asterisk with your new file name

· Select the ‘a’ or ‘e’ drive

· Click okay

· You have now backed up your data

How do I convert data files from versions 2.1 or 2.2 to the latest version 3.0?

Some software titles require that you convert old data files to be used with the newer version. If required, the title will have a conversion program located at the bottom of it’s main page. For example, Book Tracker’s conversion program is found at the bottom of http://www.ducksoftware.com/book-organizer.html
When you click on the conversion program, you will get an install window that will take a few seconds to run through.
Next is a pop up window that says ‘Select File to Convert’
Navigate to the file you want to convert, select it, and click okay
A new pop up window will appear with the title ‘Select Converted File Name’
Replace the * with your new file name (leaving the file extension)
Click okay.
The conversion program will run.
Your file will be ready for version 3.0

I got a new computer and now I am getting the message that I need to purchase the software to make more than 20 entries. Do I need to repurchase the software?

· No, you purchased a single user license that you can use on your new PC. However, every time you re-install the program you must re-enter your original registration code. So don't loose your code!

My hard drive crashed, is there any way I can retrieve data that was not backed up?

· No, unfortunately the data files would be lost unless you have a back up or some type of recovery program. The program you purchased from us however, can be easily downloaded from our website at www.ducksoftware.com. You just re-enter your original registration code. See question #1 above for directions on backing up your data to avoid this problem.

Are upgrades to newer versions of the software titles free?

· Yes, the upgrades are free to registered users with their original registration codes. Often, the data files would need to be converted to work with the newer version. The conversion programs are located at the bottom of each software title main page (see question #2 above)

6) What do I get when I register?

You get a registration code that enables the shareware program to allow an unlimited number of entries. You can also get a diskette with the shareware program on it, if you prefer, for an additional $3.00 (US and Canada, $5.00 other countries).

7) How do I install your shareware once I've downloaded it to my hard drive?

First Run the file you have downloaded by clicking on it from Windows Explorer or Selecting it from the Run Command line. Then follow the instructions to install. It's that easy.

8) Do you have Windows 3.1 or MAC versions of your software?

No, right now we do not support those operating systems.

9) How many entries can I enter with the registered version?

There are no programmed limits to the number of entries you can enter. However, there are practical limits to the size of the file and the number of entries. This can depend on how much data you have have in your average entry (For example, if you have a long summary for each entry this will make the file larger and, therefore, make the maximum number of entries less.) and the available system resources like memory, operating system, hard disk drive, etc. We don't have an exact maximum number, but we have seen fairly full files of over 10,000 entries work and have tested files with over 30,000 entries. We have also seen files of 30,000 entries that were maxed out on one of our PCs. So results can vary, but hopefully this gives you a good idea of what to expect.